Last Updated: May 2025

INTRODUCTION

At CrownMark Edge, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crownmarkedge.in or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Company name
• Location (Kerala, UAE, or other)

Technical Information

• IP address
• Browser type and version
• Pages visited and time spent
• Referring URLs
• Device type and operating system

Communication Information

• Messages submitted through our contact form
• WhatsApp conversations initiated with our team
• Email correspondence with our team

2. HOW WE COLLECT YOUR INFORMATION

We collect information when you:

• Fill out any form on our website
• Book a free strategy call
• Subscribe to our newsletter
• Contact us via WhatsApp, email, or phone
• Browse our website via cookies and analytics tools

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Respond to your enquiries and service requests
• Send you proposals, quotes, and project updates
• Deliver the digital marketing services you have engaged us for
• Send newsletters and marketing updates — only if you have opted in
• Improve our website experience and content
• Comply with legal obligations
• Prevent fraud and protect our business interests

We will never sell, rent, or trade your personal information to any third party for their marketing purposes.

4. COOKIES AND TRACKING

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors interact with our site.

We use:

• Essential cookies — required for the website to function properly
• Analytics cookies — to understand traffic and user behaviour via Google Analytics
• Marketing cookies — to track ad campaign performance via Meta Pixel and Google Ads

You can disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain features of our website.

5. THIRD-PARTY SERVICES

As a certified Meta Tech Partner, we use several third-party platforms in the delivery of our services. These may include:

• Meta (Facebook & Instagram) — for ad campaign management
• Google — for SEO tools, Google Ads, and Analytics
• WhatsApp Business — for client communication
• Razorpay / payment gateways — for processing payments
• Mailchimp or similar — for newsletter delivery

Each of these platforms operates under their own privacy policies. We recommend reviewing them independently.

6. DATA STORAGE AND SECURITY

Your data is stored securely and protected using industry-standard measures including:

• SSL encryption on our website
• Restricted internal access to personal data
• Regular security reviews of our systems

While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to addressing any breach promptly and transparently.

7. DATA RETENTION

We retain your personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Client project data is retained for a minimum of 3 years after project completion. Newsletter subscriber data is retained until you unsubscribe.

8. YOUR RIGHTS

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Object to how we process your data

To exercise any of these rights, contact us at support@crownmarkedge.in and we will respond within 7 business days.

9. CHILDREN’S PRIVACY

Our website and services are not directed at anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to us, please contact us immediately and we will delete it promptly.

10. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of every website you visit.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

CrownMark Edge Harinagar Ashram New Delhi, Delhi India

📧 Email: support@crownmarkedge.in 📞 Phone: +91 9711367998 🌐 Website: crownmarkedge.in

We aim to respond to all privacy-related enquiries within 2 business days.

FOOTER NOTE FOR THE PAGE: This Privacy Policy was written specifically for CrownMark Edge LLP and governs the use of crownmarkedge.in. By using our website you agree to the terms outlined above.